At agen96, your privacy is our priority. This document clearly and transparently explains how we collect, use, store, and protect your personal information. We are committed to ensuring that every piece of data you share with us is handled with full integrity and responsibility.
Six key approaches we use to keep your personal data safe and protected at all times
All data transmitted between your device and the agen96 server is protected using 256-bit SSL encryption, the highest security standard in the industry. Your data cannot be intercepted or read by unauthorised parties.
Your financial information, including bank account details and digital wallet credentials, is stored separately from your general profile data. agen96's systems use tokenization to process transactions without exposing your actual financial data.
Only authorized agen96 staff who require access for operational purposes may view user data. Every access is logged and regularly audited to ensure no misuse occurs from within the organization.
Agen96 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We only collect necessary data, obtain your consent beforehand, and provide you with the right to access or request deletion of your data.
Agen96's data infrastructure and storage systems undergo regular independent security audits by qualified third-party experts, ensuring vulnerabilities are identified and resolved before they can be exploited.
Agen96 does not sell, rent, or transfer your personal data to any third party for marketing or any other purpose without your explicit consent. Your data belongs to you and we fully respect that right.
Welcome to the agen96 Privacy Policy. We understand that when you register and play on the agen96 platform, you are entrusting us with important personal information. That trust is what drives us to always prioritise privacy protection as a core value of agen96.
This Privacy Policy explains in detail the types of information we collect, the purposes for collecting it, how we protect and manage your data, and the rights you hold regarding your personal information. This document applies to all users accessing the agen96.onl website and the agen96 mobile app, regardless of the access method used.
By registering or continuing to use the agen96 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to inform us of your decision.
Important Note: This Privacy Policy is written in English in line with the requirements of the Malaysian market. agen96 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable related regulations.
Agen96 collects several categories of information to enable us to provide a quality, secure service that meets user needs. We only collect data that is genuinely required for the stated purposes and nothing beyond that.
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad number | KYC identity verification |
| Contact Data | Email address, phone number | Account communications and notifications |
| Financial Data | Bank account number, bank name | Deposit and withdrawal processing |
| Technical Data | IP address, browser type, operating system | Security and fraud detection |
| Activity Data | Game records, betting history | Responsible gaming compliance |
| Communication Data | Customer support chat records | Service improvement |
In addition to data you provide directly, agen96 also collects information automatically when you use our platform. This includes server log data, device information, and usage patterns that help us identify security threats and improve the overall user experience.
Reminder: agen96 will never request sensitive information such as passwords, PIN numbers, or OTPs via email, SMS, or phone call. Please be alert to any fraudulent attempts claiming to be from agen96.
The information we collect is used for specific, legitimate purposes. agen96 does not use your data for purposes unrelated to providing and improving the platform's services. The following are the primary purposes for which agen96 uses user data:
Agen96 uses your game activity data to monitor gameplay patterns for responsible gaming purposes. If our system detects concerning patterns, we may reach out to offer assistance or information about available support resources.
agen96's Commitment: We do not use your data to make automated decisions that could negatively affect your rights without human review. Every significant decision relating to your account involves review by qualified agen96 staff.
Agen96 does not sell, rent, or transfer your personal data to third parties for marketing purposes. However, there are limited circumstances where we need to share certain information with trusted parties to enable us to operate effectively and comply with the law.
Data sharing only occurs in the following situations:
All third parties that receive agen96 user data are required to sign strict data protection agreements and are only permitted to use that data for specified purposes. agen96 conducts regular audits of all third-party providers to ensure ongoing compliance.
International Data Transfer: If your data needs to be transferred outside Malaysia for processing purposes, agen96 ensures that protection equivalent to Malaysia's PDPA standards applies through appropriate data transfer agreements.
Agen96 continuously invests in best-in-class security infrastructure to protect your personal data. Our security approach is multi-layered — meaning even if one line of defence is breached, additional layers continue to protect your data.
While agen96 takes all reasonable steps to protect your data, no system can guarantee 100% absolute security. In the event of any security incident involving user data, agen96 is committed to notifying affected users within a reasonable timeframe and taking appropriate remedial action.
Report a Security Incident: If you suspect your agen96 account has been accessed without authorization or you notice suspicious activity, please contact the agen96 support team immediately via live chat or email at [email protected] for prompt action.
Agen96 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit agen96.onl. They allow our platform to recognise you on subsequent visits and remember your preferences.
The types of cookies used by agen96 are as follows:
You can manage cookie usage through your internet browser settings. Please note, however, that blocking all cookies may affect the functionality of certain parts of the agen96 platform. For the best experience, we recommend allowing at least essential and functional cookies.
As an agen96 user and Malaysian citizen, you have rights protected under the Personal Data Protection Act 2010 (PDPA). agen96 fully respects and supports the exercise of those rights.
To exercise any of the above rights, please contact the agen96 data protection team by email at [email protected], clearly stating your request. We will process your request within 14 business days and inform you of the action taken.
Note: Some data deletion requests may not be fully fulfilled if agen96 has a legal obligation to retain that data, such as financial transaction records required for audit and anti-money laundering compliance purposes.
Agen96 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal obligations. Once the retention period ends, data will be securely deleted or anonymised.
| Data Type | Retention Period | Reason |
|---|---|---|
| Financial transaction records | 7 years | Financial legal requirements |
| KYC Documents | 5 years after account closure | AML/CTF Compliance |
| Login and session data | 12 months | Security and auditing |
| Customer support records | 3 years | Service references |
| Game activity data | 24 months | Responsible gaming |
| Marketing data (with consent) | Until consent is withdrawn | Promotional communications |
Once the specified retention period has ended, agen96 will delete or anonymise that data using industry-recognised methods to ensure deleted data cannot be recovered.
The agen96 platform may contain links to third-party websites or services. This Privacy Policy applies only to the agen96 platform and does not cover the privacy practices of any such third-party sites or services.
Agen96 is not responsible for the content, privacy policies, or practices of any third-party websites you may access through links on our platform. We recommend reading the privacy policy of each third-party website you visit before providing them with any personal information.
Warning: Anyone claiming to represent agen96 on social media platforms, messaging apps, or unofficial websites has no authority to collect your data on behalf of agen96. Always interact exclusively through the official channel at agen96.onl.
Agen96 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. The latest version of the Privacy Policy will be published on this page with the update date clearly displayed at the top of the document.
For changes deemed significant, agen96 will provide users with clearer notice through one of the following methods:
It is your responsibility to review this Privacy Policy periodically. Continued use of the agen96 platform after any changes are published will be considered your acceptance of the latest version of this Privacy Policy. If you have any questions or concerns regarding this policy, do not hesitate to contact us at [email protected].
Contact the agen96 Data Protection Officer: For any specific enquiries regarding privacy and data protection, you may contact our team by email at [email protected]. We are committed to responding to every enquiry within 3 business days.
Quick answers to the most frequently asked questions by agen96 users regarding privacy and data protection
Enjoy a safe, transparent, and responsible digital entertainment experience. Your personal data is fully protected while you play with agen96.