Agen96 Terms and Conditions – Complete User Platform Guide

Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and agen96 ("Platform"). This document governs your use of all services, features, and content provided through the agen96 platform, including the official website at agen96.onl and the agen96 mobile app.

Continued use of the agen96 platform after any amendments to these Terms are published online constitutes your acceptance of and agreement to the latest version of the Terms. If you do not agree with any part of these Terms, please cease use of the agen96 platform immediately.

User Eligibility

To register and use agen96 services, you must meet all of the following eligibility criteria:

• At least 18 years old on the date of registration
• Individuals with full legal capacity to enter into a binding agreement
• Not a person prohibited by local or international law from participating in online gaming activities
• Not currently on the self-exclusion list of any gaming platform
• Not an employee, agent or representative of agen96 or any affiliated company
• Providing accurate, complete and up-to-date registration information

Agen96 reserves the right to request identity verification documents at any time to ensure user eligibility requirements are met. Failure to submit the requested documents within the specified timeframe may result in the account being temporarily suspended or terminated.

Account Registration

Each user is only permitted to register and maintain one active account on the agen96 platform. Holding multiple accounts — whether using the same or different names, phone numbers, email addresses, or payment methods — is a direct violation of these Terms.

During registration, you are required to provide accurate and complete information including your full name, active phone number, valid email address, and actual date of birth. Inaccurate or false information may result in your account being terminated without prior notice.

• The username and password you choose are entirely your own responsibility
• Do not share your login credentials with anyone, including family members
• Use a strong password — a combination of uppercase letters, lowercase letters, numbers and symbols
• Enable two-factor authentication (2FA) for the additional protection recommended
• Notify agen96 immediately if you suspect your account has been accessed without authorisation

Agen96 will not be held liable for any losses arising from a user's negligence in safeguarding their login credentials. All activity that occurs within your account is considered to have been carried out by you, unless a security breach report is received and verified by the agen96 team.

Deposits and Withdrawals

Agen96 supports a wide range of payment methods popular in Malaysia, including bank transfers (Maybank, CIMB, RHB, Public Bank), Touch 'n Go eWallet and GrabPay digital wallets, FPX, and supported cryptocurrencies. All deposits are processed instantly and funds will be credited to your agen96 account automatically upon confirmation.

For withdrawal requests, the following conditions apply:

• KYC verification must be fully completed before the first withdrawal is approved
• The minimum withdrawal amount is RM 50 per request
• Approved withdrawal requests will be processed within 1 to 3 business days
• Withdrawal method must match the deposit method used
• Withdrawals may only be made to a bank account or digital wallet registered in the name of the verified account holder
• Daily and monthly withdrawal limits are subject to your membership tier and account status

Agen96 reserves the right to request additional information or documents before approving any withdrawal request deemed unusual in terms of amount or pattern. This is a standard protective measure to prevent money laundering and ensure the financial security of all users.

Bonuses and Promotions

Agen96 offers a variety of bonus and promotional deals from time to time, including welcome bonuses, reload bonuses, weekly cashback, and exclusive VIP programme benefits. Each bonus offer has its own terms and conditions specified on the relevant promotions page.

The general terms applicable to all agen96 bonuses and promotions are as follows:

• Each bonus is subject to a minimum rollover (wagering) requirement before a withdrawal is permitted
• Bonuses may only be claimed once per user, household, IP address or device
• Bonus validity periods are stated in each offer and cannot be extended except under exceptional circumstances
• Agen96 reserves the right to void any bonus obtained through methods deemed to be in violation of the rules
• Using more than one account to claim the same bonus is prohibited
• Bonuses cannot be transferred between accounts or converted directly to cash

Users found attempting to abuse the agen96 bonus system — including through opposing bets (arbitrage), use of automated software, or any method designed to obtain bonuses unfairly — will forfeit all associated bonuses and may face permanent account closure.

Game Rules

All games available on the agen96 platform — including video slots, live casino, bingo, sports betting, and card games — use a Random Number Generator (RNG) engine that has been certified and independently audited by internationally recognised testing bodies. This ensures every game outcome is entirely random and cannot be manipulated.

• Each game has a publicly stated return-to-player (RTP) rate
• Game results are final and cannot be disputed without valid technical grounds
• The use of automated software or tools to play is strictly prohibited
• Any technical issues occurring during gameplay will be resolved based on agen96's server records
• Sports betting is subject to separate sports betting rules

In the event of a technical disruption or system failure during an active game session, agen96 will resolve the matter fairly based on stored server records. Users may contact the agen96 support team via live chat or email for assistance in resolving any game-related issues.

User Conduct

Agen96 maintains a zero-tolerance policy towards irresponsible, unethical or unlawful behaviour on the platform. Users are required to treat other users and agen96 staff with respect at all times.

The following are strictly prohibited on the agen96 platform:

• Use of offensive language, threats, or harassment toward other users or agen96 staff
• Attempting to hack, breach, or interfere with agen96's security systems
• Sharing login credentials or transferring an account to another party
• Use of a false identity or misleading information during registration or KYC
• Money laundering activities or any suspicious financial activity
• Any attempt to exploit bugs, technical vulnerabilities, or system weaknesses in agen96
• Spreading false or misleading information about agen96 on any platform

Account Closure

Users may close their agen96 account at any time by contacting the customer support team via live chat or the official agen96 email. Voluntary account closure requests will be processed within 3 to 5 business days once all outstanding withdrawals have been settled.

Agen96 reserves the right to close or suspend any account without prior notice under the following circumstances:

• The user fails to meet KYC requirements within the specified timeframe
• There is evidence or suspicion that the account is being used for fraudulent or illegal activity
• The user violates any part of these Terms
• Legal, regulatory or compliance requirements necessitate account closure
• The user provides false or misleading information during registration

For account closures related to responsible gaming and self-exclusion, agen96 will process such requests with high priority and the account will be locked within 24 hours of the request being received and verified.

Liability Limitations

Agen96 makes every effort to ensure the platform operates smoothly and securely at all times. However, there are liability limitations that every user should understand before using this platform.

Agen96 will not be held liable for:

• Losses arising from internet service disruptions or the user's connection issues
• Indirect, consequential or punitive losses related to the use of the platform
• Game outcomes that do not favour the user based on a legitimate RNG engine
• Account losses resulting from the user's negligence in safeguarding their login credentials
• Changes in local laws or regulations affecting service availability

Under no circumstances shall agen96's maximum liability to a user exceed the amount of the user's account balance at the time the incident occurred. agen96 recommends that all users play within their means and make use of the self-control tools provided by the platform.

Terms Amendment

Agen96 reserves the right to update, amend or replace any part of these Terms and Conditions at any time in accordance with operational needs, legal changes or business requirements. Any changes made will take effect immediately upon publication on the official website agen96.onl.

Agen96 will make reasonable efforts to notify users of important changes to these Terms via in-platform notices or registered email. However, it is the user's responsibility to review this Terms and Conditions page periodically to ensure they are always aware of the latest version in effect.

Continued use of the agen96 platform following the publication of any changes to these Terms means you accept and agree to all such amendments. If you do not agree with any changes made, you have the right to close your account and discontinue use of the agen96 platform.